• Operations Quality Manager

    Location US-IL-Elgin
    Job ID
    Quality Control
  • Overview

    The operations quality manager is responsible for the management and execution of quality control programs and systems at the JBSS plant operations level. The person in this position provides program oversight and continuity for the food safety plan. Supporting the quality systems manager, the operations quality manager will provide leadership to assure continuity of quality programs.

    Duties and Responsibilities

    • Oversees the implementation, review, and maintenance of prerequisite programs, food safety plan, and the food quality plan.
    • Ensures Food Safety Plans are maintained, verified, validated, and kept current and CCP’s/PC’s and pre-requisite programs are monitored, verified, and validated as required by the plan.
    • Leads and manages the overall development, implementation, and maintenance of internal audits and manages plant departments to assure timely closure of all critical CAPA’s.
    • Oversees department supervisors and evaluates their performance to assure that all policies, procedures, programs, and systems are fully implemented.
    • Assures that all quality control procedures and associated documentation (pre-ops, line sheets, manuals, etc.) are properly developed, verified, validated, updated, and compliant with company policies and procedures. Assists in the development, implementation, and maintenance of production related quality policies, procedures, programs, and systems.
    • Investigates customer/consumer complaints, implements corrective and preventive actions, and provides responses and reports in a timely manner. Provides assistance to customer service representatives when technical expertise is needed.
    • Coordinates with plant operation departments and senior management daily to ensure quality of products and programs during operations. Manages OOS and food safety concerns in a timely manner.
    • Participates as a active member for the continuous improvement department; leading or addressing projects to continuously improve the level of quality, safety, and efficiency.
    • Leads or participates in regulatory inspections and customer and third party audits such as AIB and SQF.
    • Assists in the development, implementation, and maintenance of quality and food safety related training.
    • Makes quality and food safety related recommendations to the VP, food safety, quality and regulatory compliance and keeps the VP informed of significant quality and food safety issues.
    • Responsible for manufacturing, distributing and consistently maintaining safe and quality food by following good manufacturing practices, allergen controls, food defense, HACCP, SQF, and regulatory requirements.
    • Aware and accountable for maintaining and documenting preventative controls necessary to ensure food safety and quality.
    • Responsible for immediately reporting all food safety and quality issues to management.
    • Responsible for partnering with others, sharing knowledge, skills and information within assigned team and across functional areas.
    • Responsible for enhancing technical and functional competencies, as well as professional and leadership development.



    Education, Experience & Knowledge:

    • Bachelors' degree in a food science, technology, or laboratory science (such as biology, chemistry or physics, etc.) is required.
    • Seven or more years of experience in managing quality operations in a food-manufacturing environment required.

    Certificates, Licenses and Registrations:

    • PCQI-Preventative Controls Qualified Individual for food safety plan
    • Certified SQF practitioner

    Skills & Competencies:

    • Must be a strong communicator with comprehensive hands-on experience in both food manufacturing/operations and QC lab environments.
    • Highly proficient in utilizing computer software/desktop applications (such as MS Word, MS Excel, Outlook, Visio, etc.).
    • Must be capable of serving as a “customer advocate” within the JBSS environment.
    • Must be capable of positively interacting with other companies/customers upper managements.
    • Able to travel up to 20%.