• Help Desk Technician

    Location US-IL-Elgin
    Job ID
    Information Technology
  • Overview

    The help desk technician responds to help desk calls and e-mails, enters or modifies ticket information, and documents the steps taken and resolves issues.

    Duties and Responsibilities

    • Answers computer related help desk calls.
    • Determines source of computer problems and provides level 1 support.
    • Performs predefined operational procedures such as running reports, changing tapes, and resetting user passwords.
    • Supports system users on network access, equipment usage, and application software including the MS Office suite of programs (Word, Excel, Outlook, PowerPoint, etc.).
    • Installs and configures personal computers, thin clients, and peripherals including printers, security devices, time clocks, etc.
    • Performs routine maintenance on printers and coordinates repairs with an outside service company.
    • Documents resolutions for future reference.
    • Serves as a liaison between staff and the I.T. department to resolve issues.
      • Responsible for manufacturing, distributing and consistently maintaining safe and quality food by following good manufacturing practices, allergen controls, food defense, HACCP, SQF, and regulatory requirements.
      • Aware and accountable for maintaining and documenting preventative controls necessary to ensure food safety and quality.
      • Responsible for immediately reporting all food safety and quality issues to management.
      • Responsible for partnering with others, sharing knowledge, skills and information within assigned team and across functional areas.
      • Responsible for enhancing technical and functional competencies, as well as professional and leadership development.






    Education, Experience, and Knowledge:

    • One to three years experience or college graduate.
    • Proven experience in installing, configuring, upgrading, and troubleshooting applicable software, hardware, and peripherals.


    Certificates, Licenses, and Registrations:

    • Preferred candidate will possess A+ and/or Network+ Certification.
    • Microsoft Certified Professional preffered


    Skills and Competencies:

    • Exceptional customer service orientation.
    • Windows application support experience.
    • Excellent written and oral communication skills.
    • The position may require travel and the ability to lift/carry up to 50 lbs.