The help desk technician responds to help desk calls and e-mails, enters or modifies ticket information, and documents the steps taken and resolves issues.
Duties and Responsibilities
Answers computer related help desk calls.
Determines source of computer problems and provides level 1 support.
Performs predefined operational procedures such as running reports, changing tapes, and resetting user passwords.
Supports system users on network access, equipment usage, and application software including the MS Office suite of programs (Word, Excel, Outlook, PowerPoint, etc.).
Installs and configures personal computers, thin clients, and peripherals including printers, security devices, time clocks, etc.
Performs routine maintenance on printers and coordinates repairs with an outside service company.
Documents resolutions for future reference.
Serves as a liaison between staff and the I.T. department to resolve issues.
Responsible for manufacturing, distributing and consistently maintaining safe and quality food by following good manufacturing practices, allergen controls, food defense, HACCP, SQF, and regulatory requirements.
Aware and accountable for maintaining and documenting preventative controls necessary to ensure food safety and quality.
Responsible for immediately reporting all food safety and quality issues to management.
Responsible for partnering with others, sharing knowledge, skills and information within assigned team and across functional areas.
Responsible for enhancing technical and functional competencies, as well as professional and leadership development.
Education, Experience, and Knowledge:
One to three years experience or college graduate.
Proven experience in installing, configuring, upgrading, and troubleshooting applicable software, hardware, and peripherals.
Certificates, Licenses, and Registrations:
Preferred candidate will possess A+ and/or Network+ Certification.
Microsoft Certified Professional preffered
Skills and Competencies:
Exceptional customer service orientation.
Windows application support experience.
Excellent written and oral communication skills.
The position may require travel and the ability to lift/carry up to 50 lbs.